This End-User License Agreement (the Agreement), effective as of the date you accept the terms hereof (unless returned as specified above, the Effective Date), is entered into between JivoSite Inc., with an address at 525 W. Remington Drive Sunnyvale, CA 94087 ("Licensor") and Licensee.
The parties agree as follows:
Content means any and all images, photos, videos, text, templates, sound recordings and other content accompanying this Agreement and provided by Licensor.
Documentation means the user guide, help information and/or other documentation provided by Licensor with the Licensed Products.
Licensee means the User, together with the business or other entity for which the Licensed Products are obtained.
Software means any Licensor computer program (in object code) accompanying this Agreement, including, without limitation, the program complex “JivoChat” developed for short text messages exchange arranged as online-dialogue with the visitors of Licensee’s web site. A more detailed description of the Software is provided on Licensor’s website.
Updates means, if applicable, any patch, update or new version of the Software delivered to Licensee pursuant to the Support Services.
Licensed Products means, collectively, the Software, Content, and Updates, and all related Documentation.
User means either Licensee (if Licensee is an individual) or any Licensee employee or contractor who is authorized by Licensee, in compliance with the terms of this Agreement, to use the Licensed Products. Licensee agrees to be responsible for the acts and omissions of its Users. The User includes the agent (“Agent”) of the User who shall have an account for logging in to the Control Panel and who is authorized to receive incoming dialogues by means of the Software and Licensed Product.
2.1. Licensed Products. Subject to all terms and conditions in this Agreement, Licensor grants Licensee a nonexclusive, nontransferable, non-sublicensable right and license to have the User use the Licensed Products without modification.
2.2. Content. Subject to all terms and conditions in this Agreement, Licensor grants Licensee a nonexclusive, nontransferable, non-sublicensable right and license to have the User use, modify and otherwise process the Content (but only as part of its authorized use of the Licensed Products) and to distribute renderings of the Content (but only in form as output by the Licensed Products).
2.3. Licensed Products may only be used for Licensee’s internal business purposes, which shall include the ability of Licensee to receive incoming text chat messages from visitors to Licensee’s website. Licensee shall use the Licensor’s website to specify through the Control Panel the number of Agents who are authorized to use the Licensed Product, the specific Options Set that Licensee wishes to purchase and other functions and settings desired. The Control Panel is found at https://admin.jivosite.com. Licensee agrees to pay the rates set forth on the Control Panel and in Licensor’s website. The invoice for such options selected shall be created by the Control Panel and shall be due and payable upon presentation to the Licensee. The Licensee may change the options selected at any time by utilizing the features to do so located at the Control Panel. Use of any copy of the Licensed Products shall otherwise comply with the terms and conditions in this Agreement. No copies of the Licensed Products may be installed, used or retained on any computer for which User is not (or is no longer) the primary user.
2.4. Demo Period. Licensor shall provide Licensee with an evaluation period (the “Demo Period”) not to exceed fourteen (14) days, during which time Licensee may test and evaluate the Software and the Licensed Product on Licensee’s website free of charge. At the end of the Demo Period, Licensee shall be under no obligation to purchase the Licensed Product. Only one Demo Period shall be provided for each website. The Demo Period may be terminated at any time by Licensor, in its sole discretion.
2.5. License Control. Licensee acknowledges that the Licensed Products may contain code or require devices that detect or prevent unauthorized use of, or disable, the Licensed Products, and Licensee agrees not to circumvent or disable such code or devices unless User is expressly authorized to do so by applicable statutory law to achieve interoperability, if JivoSite does not offer the means to do so when requested by Licensee.
2.6. Payments. Licensee shall pay (or cause to be paid to) Licensor any and all initial and recurring fees for the Licensed Products, in the amounts and at the times agreed by Licensor during the purchase process. Licensor shall make the Licensed Products available to Licensee within three (3) business days from receipt of payment. Licensee shall have the right to request a full refund within ten (10) days of its initial payment to Licensor, provided that Licensee has not used the Licensed Product other than during the Demo Period, if at all. Licensor retains the sole and exclusive right to change the rates for use of the Licensed Product at any time and without prior notice to Licensee.
3.1 Support. Licensor will use commercially reasonable efforts to provide Licensee with maintenance and support for the Licensed Products in accordance with its standard practices (as amended from time to time, Support Services). The current support policy is provided at: http://www.jivochat.com. Licensor shall have no obligation to support any version other than the then current and immediate prior version of the Licensed Products. Licensee agrees that Licensor may charge in accordance with its then current policies for any support services resulting from (a) problems, errors or inquiries relating to any non-Licensor-provided hardware, system, service or other content or software or (b) use of any unsupported version of the Licensed Products.
3.2 Updates. Licensor will provide Licensee with any Update that it makes generally available to its other licensees that have purchased the same level of support.
4.1 Scope. The term Confidential Information means all trade secrets, know-how, software and other financial, business or technical information of Licensor or any of its suppliers that is disclosed by or for Licensor in relation to this Agreement, but not including any information Licensee can demonstrate is (a) rightfully furnished to it without restriction by a third party without breach of any obligation to the Licensor, (b) generally available to the public without breach of this Agreement or (c) independently developed by it without reliance on such information. The Licensed Products are Licensor’s Confidential Information.
4.2 Confidentiality. Except for the specific rights granted by this Agreement, Licensee shall not possess, use or disclose any Confidential Information without Licensor’s prior written consent, and shall use reasonable care to protect the Confidential Information. Licensee shall be responsible for any breach of confidentiality by its employees or any of its Users.
5.1 Restrictions. Except and only to the extent expressly specified in this Agreement, Licensee shall not (a) use any Confidential Information to create any software, content or documentation that is similar to any Licensed Product, (b) disassemble, decompile, reverse engineer or otherwise try to discover any source code or underlying structures, ideas or algorithms of the Licensed Products or encryption for the Content (except and only to the extent these restrictions are expressly prohibited by applicable statutory law) to achieve interoperability, if JivoSite does not offer the means to do so when requested by Licensee, (c) encumber, lease, rent, loan, sublicense, transfer or distribute any Licensed Product, (d) copy (except for the creation of a back-up copy and only to the extent that such creation is expressly authorized by applicable statutory law, and in such instance, subject to Licensee’s retention of any and all proprietary rights markings on the Licensed Product), adapt, merge, create derivative works of, translate, localize, port or otherwise modify any Licensed Product, (e) use the Licensed Products in an automated process, (f) use the Licensed Products, or allow the transfer, transmission, export or re-export of all or any part of the Licensed Products or any product thereof, in violation of any export control laws or regulations of the United States or any other relevant jurisdiction or (g) permit any third party to engage in any of the foregoing proscribed acts. Licensee shall not use the Licensed Products for the benefit of any third party (e.g., time-share or service bureau arrangement) without Licensor’s prior written consent, at its discretion.
5.2 No Implied License. Except for the limited rights and license expressly granted hereunder, no other license is granted, no other use is permitted and Licensor (and its suppliers) shall retain all right, title and interest in and to the Licensed Products (and all patent rights, copyright rights, trade secret rights and all other intellectual property and proprietary rights embodied therein).
5.3 Markings. Licensee shall not alter, obscure or remove any trademark, patent notice or other proprietary or legal notice displayed by or contained in any Licensed Product or packaging.
5.4 Third Party Software. The Licensed Products are designed to be incorporated into and integrated with the features of Licensee’s website. Furthermore, the Licensed Products may operate or interface with software or other technology (In-Licensed Code) that is in-licensed from, and owned by, third parties (Third Party Licensors). Licensee agrees that (a) it will use In-Licensed Code in accordance with this Agreement and any other restrictions specified in the applicable license set forth or referenced in the Documentation, (b) no Third Party Licensor makes any representation or warranty to Licensee concerning the In-Licensed Code or Licensed Products and (c) no Third Party Licensor will have any obligation or liability to Licensee as a result of this Agreement or Licensee’s use of the In-Licensed Code or Licensed Products.
THE LICENSED PRODUCTS AND SUPPORT SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. LICENSOR DOES NOT WARRANT THAT THE LICENSED PRODUCTS OR SUPPORT SERVICES WILL MEET LICENSEE’S REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, LICENSOR HEREBY DISCLAIMS (FOR ITSELF AND ITS SUPPLIERS) ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE LICENSED PRODUCTS AND SUPPORT SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
If a third party initiates a formal lawsuit against Licensee, claiming that the Licensed Products directly infringe any U.S. copyrights or misappropriate any trade secrets, Licensor will pay the costs and damages that a court (having final jurisdiction) awards against Licensee in the lawsuit, to the extent that the costs and damages directly relate to the claim. Alternatively, Licensor will pay the costs and damages that Licensor agrees to in a written settlement of the lawsuit. Licensor’s obligations under this Section apply only if Licensee (a) promptly notifies Licensor of the lawsuit in writing, (b) allows Licensor to control the defense of the lawsuit and any related settlement negotiations and (c) cooperates with Licensor and, at Licensor’s request and expense, assists Licensor in the defense or settlement of the lawsuit. Also, Licensor’s obligations under this Section do not apply to any infringement claim based upon: (i) any use of the Licensed Products not in accordance with this Agreement; (ii) any use of the Licensed Products in combination with other products, equipment, software, or data that Licensor does not supply; (iii) any use of any release of the Licensed Products other than the most current release made available to Licensee or (iv) any modification of the Licensed Products by any person other than Licensor. This Section states Licensor’s entire liability and Licensee’s sole and exclusive remedy for infringement claims and actions.
IN NO EVENT SHALL LICENSOR (OR ITS SUPPLIERS) BE LIABLE CONCERNING THE SUBJECT MATTER OF THIS AGREEMENT, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL OR (D) AGGREGATE DAMAGES, IN EXCESS OF THE AMOUNT PAID TO LICENSOR FOR THE LICENSED PRODUCT OR SUPPORT SERVICE THAT GAVE RISE TO THE CLAIM DURING THE PRIOR 12-MONTH PERIOD, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.
9.1 Term. This Agreement shall commence on the Effective Date and continue in effect until terminated as provided herein.
9.2 Termination. Licensee may terminate this Agreement at any time for its convenience upon written notice to Licensor. This Agreement shall automatically terminate without further action by any party, immediately upon any material breach by Licensee of any limitation or restriction set forth in Section 2.3, 4.2 or 5.1.
9.3 Effects of Termination. Upon termination of this Agreement for any reason, all rights, obligations and licenses of the parties hereunder shall cease, except that (a) all obligations that accrued prior to the effective date of termination (including without limitation, any payment obligation) and any remedies for breach of this Agreement shall survive any termination, (b) Licensee shall promptly return or destroy all of the Licensed Products and other tangible Confidential Information, and permanently erase all Confidential Information from any computer and storage media and (c) the provisions of Sections 2.3 (Limitations), 2.5 (Payments), 4 (Confidentiality), 5 (Proprietary Rights), 6 (Warranty Disclaimers), 8 (Limitation of Liability), 9.3 (Effects of Termination), 10 (General Provisions) shall survive.
10.1 Entire Agreement. This Agreement constitutes the entire agreement, and supersedes all prior negotiations, understandings or agreements (oral or written), between the parties about the subject matter of this Agreement. Terms set forth in Licensee’s Purchase Order (or any similar document) that are in addition to or at variance with the terms of this Agreement are specifically waived by Licensee. All such terms are considered to be proposed material alterations of this Agreement and are hereby rejected. No waiver, consent or modification of this Agreement shall bind either party unless in writing and signed by the party against which enforcement is sought. The failure of either party to enforce its rights under this Agreement at any time for any period will not be construed as a waiver of such rights. If any provision of this Agreement is determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
10.2 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law provisions. The parties agree to the exclusive jurisdiction of the state and federal courts located in, or having jurisdiction over, Santa Clara County, California.
10.3 Remedies. Unless specifically provided otherwise, each right and remedy in this Agreement is in addition to any other right or remedy, at law or in equity. Licensee agrees that, in the event of any breach or threatened breach of Section 4 or 5, Licensor will suffer irreparable damage for which there is no adequate remedy at law. Accordingly, Licensor shall be entitled to injunctive and other equitable remedies to prevent or restrain such breach or threatened breach, without the necessity of proving actual damages or posting any bond.
10.4 Notices. Any notice or communication hereunder shall be in writing and either personally delivered or sent via confirmed facsimile, recognized express delivery courier or certified or registered mail, prepaid and return receipt requested. Notices shall be delivered to the address specified by Licensee when the Licensed Product was ordered, or to the address above for Licensor, as the case may be, or at such other address designated in a subsequent notice. Consents and approvals required under this Agreement may be provided electronically, if they are provided in a jurisdiction that recognizes electronic signatures as enforceable under the particular circumstances. All notices shall be in English, effective upon receipt or, if refused, three (3) business days after being sent as set forth above.
10.5 Assignment. This Agreement and the rights and obligations hereunder are personal to Licensee, and may not be assigned or otherwise transferred, in whole or in part, without Licensor’s prior written consent. Any attempt to do otherwise shall be void and of no effect. Without Licensee’s consent, Licensor may assign this Agreement to any third party. This Agreement shall be binding upon, and inure to the benefit of, the successors, representatives and permitted assigns of the parties.
10.6 Independent Contractors. The parties shall be independent contractors under this Agreement, and nothing herein will constitute either party as the employer, employee, agent or representative of the other party, or both parties as joint venturers or partners for any purpose.
10.7 Basis of Bargain. EACH PARTY RECOGNIZES AND AGREES THAT THE WARRANTY DISCLAIMERS AND LIABILITY AND REMEDY LIMITATIONS ARE MATERIAL BARGAINED-FOR BASES OF THIS AGREEMENT AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT BY EACH PARTY AND REFLECTED IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY HEREUNDER AND IN THE DECISION TO ENTER INTO THIS AGREEMENT.
10.8 Acknowledgment. Licensee acknowledges that (a) Licensee has read and understands this Agreement, (b) it has had an opportunity to have its legal counsel review this Agreement, (c) this Agreement has the same force and effect as a signed agreement, (d) Licensor requires identification of the User and Licensee before issuing this license and (e) issuance of this license does not constitute general publication of the Licensed Products or any other Confidential Information.